Customer Help

We understand that purchasing adult products online can be a personal and sensitive matter. We strive to ensure your satisfaction with every purchase. However, due to the nature of these products, we have specific guidelines in place for returns.

1. Unopened and Unused Products:

   – We accept returns for unopened and unused adult products within 10 days of the original purchase date.

   – The product must be in its original packaging and in resalable condition.

   – Refunds will be issued in the original form of payment.

2. Opened or Used Products:

   – For health and safety reasons, we cannot accept returns or exchanges for opened or used adult products.

   – If the product is defective, please contact our customer support team within 30 days of purchase for assistance.

We apologize for any inconvenience caused if you have received the wrong item in your order. We strive to ensure accuracy in our order fulfillment process, but mistakes can occasionally occur. Rest assured, we are here to resolve the issue promptly.

If you have received the wrong item, please follow the steps below:

1. Contact Customer Support:

   – Reach out to our customer support team within 7 days of receiving the order.

   – Provide your order number and a clear description of the incorrect item received.

2. Return Process:

   – Our customer support team will guide you through the return process.

   – We may require you to provide supporting evidence, such as photographs, to verify the error.

3. Replacement or Refund:

   – Once we have confirmed the error, we will offer you the option of a replacement or refund.

   – If a replacement is available, we will ship it to you as soon as possible.

   – If a refund is preferred, we will issue it in the original form of payment.

4. Return Shipping:

   – We will provide a prepaid shipping label or arrange for the return shipping of the incorrect item.

   – Please ensure that the item is securely packaged for return to avoid any damage.

We understand that receiving a damaged order can be frustrating and we apologize for any inconvenience caused. We strive to ensure that all orders are carefully packaged and handled to prevent damage during transit. However, accidents can happen. Rest assured, we are here to assist you in resolving this issue.

If you have received a damaged order, please follow the steps below:

1. Document the Damage:

   – Take clear photographs or videos of the damaged packaging and item(s) received.

   – Ensure that the damage is clearly visible in the documentation.

2. Contact Customer Support:

   – Reach out to our customer support team within 48 hours of receiving the order.

   – Provide your order number and a detailed description of the damage, along with the supporting documentation.

3. Return Process:

   – Our customer support team will guide you through the return process.

   – We may require you to provide additional information or evidence to support your claim.

4. Replacement or Refund:

   – Once we have confirmed the damage, we will offer you the option of a replacement or refund.

   – If a replacement is available, we will ship it to you as soon as possible.

   – If a refund is preferred, we will issue it in the original form of payment.

5. Return Shipping:

   – We will provide a prepaid shipping label or arrange for the return shipping of the damaged item.

   – Please ensure that the item is securely packaged for return to avoid any further damage.

ATTN: UFORIX

3169 Players Club Parkway

Memphis, TN 38125

You may reach customer service at pleasure@uforix.com

Contact us at pleasure@uforix.com with your order number and updated shipping address.

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